FAQs

1. Are your bags made from real leather?
Yes, all of our products are made from high-quality genuine leather, selected for its durability, rich texture, and timeless appeal.

2. How should I care for my leather bag?
Use a soft cloth to wipe away dust and apply leather conditioner every few months. Keep the bag away from excess moisture and direct sunlight to preserve its quality.

3. Will the leather change over time?
Yes, genuine leather develops a natural patina over time, adding character and uniqueness to your bag.

4. Do you ship internationally?
Yes, we offer international shipping. Rates and delivery times are calculated at checkout based on your location.

5. How long does shipping take?
Processing typically takes 1–3 business days. Delivery times vary by region but usually range from 5–10 business days.

6. What is your return policy?
We accept returns within 14 days of delivery if the item is unused and in its original condition. Please contact us for return instructions.

7. Can I track my order?
Yes, once your order ships, you'll receive a tracking number via email so you can follow its journey.

8. Do you offer gift packaging?
Yes, gift packaging is available at checkout. You can also include a personalized note with your order.

9. Are your bags suitable for laptops or tablets?
Many of our styles are designed to fit devices up to 9.7" or larger—check the product description for specific dimensions and compatibility.

10. How can I contact customer support?
You can reach us through our contact form, email, or live chat. We typically respond within 24 hours on business days.